Any System, Any Installer
Most of our service work is on systems built by somebody else. Whatever brand it is, however old it is, whether or not the original installer is still in business — we'll work on it.
The short answer
Yes. Most rainwater companies will service systems they didn't build, and the majority of our service work is exactly that. Have three things ready for the first call: the tank size, the pump brand from its nameplate, and roughly when the system went in. That's usually enough for us to arrive with the right parts.
If you don't know any of those, that's fine too — it's a common situation and it's what the system assessment is for. Nobody expects you to have documentation on equipment you inherited with a house.
Equipment
If it stores, moves, filters, or disinfects rainwater, it's in scope. This is not an exhaustive list — it's the equipment we see most often on Hill Country properties.
Where we start
One visit, one flat fee, and a written report you keep whether or not you hire us for anything afterward. If the system is in good shape, we'll tell you that and you'll know where you stand rather than paying for a repair you didn't need.
Flat assessment fee
$ 300
Covers the visit, the full inspection, and the written report. Credited toward any repair work booked within 30 days.
From the field
None of this means someone did bad work. Standards move, systems age, and a lot of these were built before the current Texas guidance existed. It's just what turns up.
The diverter is too small for the roof area, or somebody plumbed around it after it clogged once. Either way the first and dirtiest water off the roof is going straight to storage.
A filter that's too fine loads up in weeks and strangles house pressure. Too coarse and it passes sediment to the UV, where it shadows the lamp and cuts the effective dose.
Without one, a cartridge change means shutting off water to the whole house. It's a small plumbing addition that makes every future service visit shorter and cheaper.
We build with Schedule 40 on supply lines. Lighter-wall pipe holds up until it doesn't, and the failure usually happens at a joint under a driveway or a slab.
Lamps keep glowing long after their output has dropped below an effective dose. A lamp that looks fine can be doing nothing at all — the only way to know is the install date.
Screens are the cheapest component in the system and the first line of defense. Once they're gone, leaves and insects go into the tank and everything downstream works harder.
Tank overflow routed to nowhere in particular will undermine the pad or run toward a foundation. On a full tank in a Hill Country downpour, that's a lot of water in the wrong place.
Sound familiar?
Company folded, retired, or stopped returning calls. You have equipment on your property and nobody who knows it. We can pick it up from wherever it was left.
You bought a place with a rainwater system and no manual, no service history, and no idea what half of it does. Start with an assessment and we'll map it out for you.
Nobody's touched it since it went in and you're not sure what's still working. There's no lecture coming — plenty of systems go a long time between visits.
FAQ
It helps but it isn't required. If you can find a nameplate on the pump or a label on the UV unit, snap a photo and send it with your request. If you can't find anything, we'll identify it on the visit — that's part of what the assessment is for.
No. We'll tell you plainly what we'd do differently and what it costs to correct, then you decide how far to go. Some customers fix everything at once, some prioritize over a few years, and both are reasonable.
Yes. Access and inspection differ from an above-ground steel tank, and confined-space work has its own requirements, so mention the tank type when you call so we schedule the right amount of time.
Yes, toward repair work booked within 30 days of the assessment. If you enroll in a maintenance plan instead, it's credited toward the first year.
Then we'll say so, and the report will show why. Sometimes the honest answer is that a twenty-year-old poly tank has reached the end of its life. You'll get replacement options and no pressure to take them.
Sometimes, depending on distance and what's involved. Call and tell us where you are — if it's a stretch we'll say so rather than quoting a trip we can't sustain.
Yes, and that's the usual path. The assessment establishes the starting condition, any catch-up work happens, then the plan runs on its normal schedule from there.
