Service & Maintenance
Scheduled maintenance, repairs, and emergency service across Hays, Blanco, Travis, and Comal counties — on any system, no matter who installed it.
The short answer
A rainwater collection system needs service between two and four times a year. Sediment and carbon filters are changed roughly every six months, UV lamps are replaced at around fourteen months, and first-flush diverters need clearing each quarter. Pumps, screens, and tank sediment get checked annually.
Those intervals shift with your roof, your tree cover, and how hard you run the system. A house under heavy cedar goes through sediment filters faster than one on open pasture. The table further down is what we actually see in the field across Hill Country properties.
What we do
Sediment and carbon cartridges swapped, housings cleaned, O-rings checked and greased.
Filter service →02Lamp replaced on schedule, quartz sleeve cleaned or replaced, controller and alarm verified.
UV service →03Pressure and draw tested, cycling diagnosed, seals and check valves inspected. Repair or replace.
Pump service →04Diverter cleared, media checked, drain-down confirmed. The first line of defense on water quality.
First flush service →05Sediment depth measured, inlet and overflow screens checked, liner and fittings inspected.
Tank inspection →06Bacteriological and general chemistry testing with a written result you can act on.
Water testing →Start here
Most calls start with one of these. Find yours and we'll tell you what's behind it.
From our service logs
| Component | Interval | Why it matters |
|---|---|---|
| Sediment filter | ~6 months | Turbidity spikes after heavy rain and loads the cartridge fast |
| Carbon filter | 6–12 months | Taste and odor break through before the cartridge looks spent |
| UV lamp | ~420 days | Output decays well before the lamp fails — it still glows at zero dose |
| Quartz sleeve | Annual clean | Scale on the sleeve blocks UV even with a new lamp installed |
| First flush diverter | Quarterly | Debris load is seasonal; a blocked diverter sends the first dirty water to the tank |
| Pump & pressure tank | Annual | Short-cycling is the early warning that precedes a failed pump |
| Tank sediment & screens | Annual | Sediment depth and screen integrity determine what reaches your filters |
Annual plans
Scheduled visits with consumables included. We show up on the interval, so you don't have to remember when the UV lamp is due.
Essential
$—/ year
Complete
$900/ year
Commercial
Quoted
Where we work
FAQ
Yes. We service rainwater systems regardless of age, brand, or who built them — concrete cisterns, poly tanks, twenty-year-old fiberglass, all of it. If the original installer is out of business or unresponsive, that's the most common reason people call us.
A standalone service visit is billed as a trip charge plus parts and labor. Annual plan customers pay a flat yearly rate with consumables included, which works out lower than paying per visit if you need service more than twice a year.
Usually yes, at least for part of it. Filter housings and UV units are almost always mounted inside a utility room or garage, so we need interior access. Tank, gutter, and first-flush work can be done without you there.
Same-day in most of our service area when you call in the morning. Plan customers get priority scheduling. If you have no water at all, say so when you call and we'll treat it as an emergency.
Start with a system assessment. We inspect the whole system, tell you what's failed, what's marginal, and what's fine, and give you a written report with a cost to bring it current. There's no judgment in it — plenty of systems go years between visits.
Yes. We run bacteriological and general chemistry testing and give you the written results. If something comes back out of range, we'll tell you which stage of the system is responsible and what it takes to fix it.
We do. A pre-sale inspection produces a buyer-ready report covering tank condition, filtration, pump, and water quality. Buyers of Hill Country properties increasingly ask for one, and having it in hand keeps the rainwater system from becoming a negotiating point.
Book a visit
Describe the problem, or just tell us it's been a while. We'll get you on the schedule and let you know what to expect before we arrive.
